Frequently Asked Questions
Q. Do I need a referral for an appointment?
A. No referral is necessary to see a chiropodist or an RMT. Some extended health care plans require a doctor’s note before covering massage therapy or custom orthotics just check with your plan provider before your first appointment.

Q. Does OHIP cover chiropody/massage therapy?
A. No unfortunately OHIP does not cover either of these services, though most extended health care plans do.

Q. What can I expect on my first visit?
A. We ask you to please arrive 5-10 minutes before your scheduled appointment time so you can fill out the required paperwork. Your first visit will include a health history review, an initial assessment, a treatment as well as any follow-up instructions or homecare.

Q. How do I know you can help with my problem?
A. Please give us a call. Often we’ll be able to tell you if you’ve come to the right place by answering a few simple questions. Sometimes a more thorough assessment will need to take place before any treatment begins.

Q. I can’t make my appointment time, what should I do?
A. Please call the office and leave a message to let us know. The office has a 24 hour cancellation policy – we ask that you please abide by this and give us as much notice as possible if you can’t make your appointment.

Q. Do you do pedicures?
A. No, a chiropodist does not do pedicures. Routine nail and foot care is a service we provide which includes trimming of toenails, removal of corns, calluses, warts, fungus, athlete’s foot, and ingrown nails.

Q. What is the difference between a Chiropodist and a Podiatrist?
A. The name of a foot specialist is dependant on where they received their training. Podiatrists are exclusively trained in the U.S. Chiropodists may be trained in many other parts of the world. Our chiropodist is Canadian trained.

Q. I am a diabetic, how important is foot care?
A. It is very important that diabetics receive regular assessment and treatment for their feet. As the disease can cause changes in the sensations on the bottom of the feet, it makes it difficult for the patient to know if problems exist. A chiropodist can monitor this for you.

Q. I am concerned my child isn’t walking properly, at what age should they see a chiropodist?
A. Our chiropodist can see a child of any age. If you have concerns about your child’s gait, please bring them in for an assessment.

Q. How do I know if I need orthotics?
A. Our chiropodist will do a thorough assessment and gait analysis to determine if orthotics can help you. If needed, she can also recommend types/styles of shoes that will be better for your feet.

Q. What age do you need to be to have a massage?
A. Massage Therapy is beneficial at any age. If you are under the age of 18 you will need a parental signature giving consent for the treatment.

Q. Does Massage Therapy hurt?
A. Massage therapy can be specifically for relaxation only and in this case your massage should not be painful at all. If you require treatment for a specific condition, some techniques may be more uncomfortable. The therapist will always work within your tolerance and will always check with you during the treatment to make sure you’re comfortable.

Q. I feel sore the day after my massage, is this normal?
A. It can be. In some cases 1-2 days of muscle soreness, often feeling like a bruise can be expected, especially after a deeper treatment or if it’s been a long time since you’ve had a massage. The muscles aren’t used to being manipulated and the release of toxins and metabolic waste can create soreness. Using deep moist heat like a heating pad or Epsom salt bath and drinking 8-10 glasses of water will help eliminate the soreness. Make sure to let your therapist know on your next visit how you felt.

If your question wasn’t answered here please contact us! We’re happy to help!